I have my Chromebook! Now what? 🤔

Check out the FAQs below for answers to commonly asked questions and make sure to take care of your Chromebook! Additionally, you can visit the documents tab for all agreements and requirements for proper use.

My child was issued a district-owned Chromebook, what can I do to support the effective use of this device?

A great way to reinforce proper use and care of the device would be to follow the guidelines in the handbook found in the documents tab. You can also have peace of mind knowing that the same policies placed on devices on the district's network apply to your child's device at home. If your child should encounter content that causes concern or seems questionable, we urge you to reach out to our Educational Technology Department at StudentHelp@ccusd93.net - we are partners in this endeavor!

Students will not be spending the entirety of their school day on technology. The goal of this initiative is for teachers to have intentionality and thoughtfulness in their planning for instruction so that they are very targeted in how technology is being leveraged by students.

Yes, there is a device protection plan. It costs $30 and more detailed information can be found here.

Students will be issued a device each school year, and at the conclusion of the year, the device will be collected back for cleaning, routine maintenance, and any necessary repairs. The devices will be certified for redistribution and issued to students in the next school year. This means that students are not guaranteed to receive the same device issued back to them.

No, student-owned devices are not permitted on CCUSD's network, as they cannot be managed by CCUSD staff to ensure regular updates and compatibility with learning resources utilized in the classroom for instruction.

If the device is lost or stolen, the responsibility falls to the student & their parent/guardian. The cost for the replacement device can be significantly reduced through the offered Device Protection Plan.

Yes, the expectation is that students will travel to and from campus with their devices daily, ensuring that they charge the device each night so that it can be used throughout the following day.

The safety filters we have in place in the district, extend to wherever the user has the device. Because Chromebooks are inherently managed by a common administrative console, all restrictions placed on them apply no matter where the device is being used.

Yes, while the device is being evaluated for repair or replacement, the student will be provided with a temporary device for use.

Each student will be issued a charging/power cord (this will be checked out under their name and will need to be returned with the device). It is recommended that students use a backpack with a laptop sleeve to protect their chromebook, however a protective case may be available to students on a case-by-case basis.

This is something that is being looked into and thoughtfully considered. The 3-year CCUSD Technology Plan is currently being drafted and will take this into account as well.

We currently do not have a chatbot or after-hours support feature, but it is something we will consider and troubleshoot. However, students can contact support through the email address dedicated to this initiative, StudentHelp@ccusd93.net. As we continue to grow the initiative, should something more responsive become available, we will communicate that option.

We have recently completed improvements to the wireless access points at both Cactus Shadows High School and Sonoran Trails Middle School to alleviate any congestion that students would usually experience on the network. These improvements should effectively support the influx of devices accessing the network simultaneously.

We work to protect our students through a variety of tools. Our firewall, Fortigate, has restrictions implemented to ensure compliance with all State and Federal mandates, as well as any other concerns that may present themselves. Additionally, we leverage a system, Gaggle, that monitors students' Google Workspaces and alerts District Administration to a number of potential concerns, including but not limited to, self-harm, violence against others, sexual content, harassment, weapons, drugs, etc. We also have provided teachers with a tool that allows them to facilitate their virtual classroom space via a number of controls in a platform called GoGuardian.

Students can improve their keyboarding skills through a number of free or open-source online platforms, but the most beneficial way for them to practice is through authentic experiences such as classroom assignments and activities, email communications, and other real-world opportunities.